Your balance has two parts, which you can see separately on the Balance page:
| Withdrawable | For offsetting only | |
|---|---|---|
| Where from? | Credits from us, commissions from the affiliate program, sales revenue | Top-ups, overpayments, refunds |
| Pay invoices | Yes | Yes |
| Pay out to your bank account | Yes, you can do it yourself under Subscription & Costs → Balance | No, only via support on a case-by-case basis |
When you pay with your balance, the money you deposited yourself is used first, so your withdrawable portion is preserved as much as possible.
In individual cases, the support team can approve an account so that topped-up balance can also be withdrawn.